Cart 0
Talk Now
Talk to an Expert

Returns, Refunds, and Exchanges

Because everything we create is custom, made-to-order, all sales are final. No returns, refunds, or exchanges are accepted. In the event we made an error while printing your order, or there is a defect in the product, we would be happy to reprint the items, free of charge.

To be eligible for a re-print, you must inform us within 72 hours of receiving your order. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your re-print, we require a receipt or proof of purchase.  Please contact us by email (talk@brandxtshirts.com) or Phone (480-200-2833). Please have your name and invoice number handy.

Re-Prints (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your re-print.
If you are approved, then your re-print will be processed and shipped to your provided address. or made available for pick-up at one of our retail locations.

Sale items (if applicable)
Only regular priced items are eligible for a re-print. Unfortunately sale items cannot be refunded.
  
Shipping
To return your product, you should mail your product to: 

Brand X Custom T-Shirts
Attn: Returns
815 W University Dr. Suite 101
Tempe, AZ 85281

You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 

 

Your cart is empty
Search